Health records since June 28, 2022 are available on MyHealth Info.

If you’re a MyHealth Info user, you are used to accessing your records through the MyHealth Info portal. As we update our Electronic Health Records system, health records don’t transfer into MyHealth Info automatically. We can access your records when you come to NH+C’s clinics or hospital for care. Your records are not gone. 

• New information (test results, x-rays and other imaging) will go into your MyHealth Info records.
• At your next clinic visit, we’ll re-enter your historic health information: medications, allergies, and immunization records

Health records before June 28, 2022 can be accessed through the HISTORICAL portal.  Here are detailed instructions on how to do it. 

If you would like to access your health information via a health application of your choice, please call 866-465-9005.

Not all providers will be able to receive a message through secure messaging. If the provider you are trying to send a message to is not listed, please call your provider’s office.

You can make or request appointments for many different appointment types. Once you've made an appointment you can verify that is has been made by clicking on the Appointments button. Please don't call to schedule an appointment if you have already schedule one through MyHealth Info. 

Yes, once inside MyHealth Info, click on the Billing button. Click on the account you wish to pay. Then click on the Make a Payment button to the right of your bill. If you have both hospital and clinic bills, you will need to pay each separately.

To pay a bill for someone other than yourself:

If you have access to their account:

• Click on the Change Person link/button at the top. Then pick the person you wish to pay for.

If you don’t have access to their account:

• To request access to someone else’s account, please fill out the appropriate form. 
• MyHealth Sign Up Form (pdf)
• MyHealth Sign Up Form for Parent/Guardian (pdf)
• MyHealth Sign Up Form for Adult Proxy/Legal Custodian (pdf)

Please note: You will not be able to pay your children’s bills on-line once they turn 13 due to federal and state privacy and confidentiality laws. To pay your children’s bill, call 507-646-1399 or 866-465-9005.

All of the information comes from your Northfield Hospital + Clinics electronic health record. This ensures that you have access to the most accurate, up-to-date information possible.

Yes, you can view your lab results at the same time as your provider.

Understanding Your Results
Viewing test results can be confusing and sometimes hard to understand, especially if the result is unexpected. If you have questions about your health information, please call your clinic/provider or discuss your questions with your provider at your next visit.

If you need paper copies of your NH+C medical records for yourself or you need to send your medical records to another health care facility, please request past records through our Medical Records system.

You can get a new password by clicking on the “Forgot password” link on the MyHealth Info welcome page. You will be prompted to enter your Logon ID and email address. You will receive an email with instructions to reset your password.

If you forget your Logon ID, please contact MyHealth Info Services Monday through Friday 8 a.m. to 4 p.m. at 866-465-9005 or via email myhealthinfo@northfieldhospital.org.

If you are having technical problems, please call MyHealth Info Services at 866-465-9005 or email myhealthinfo@northfieldhospital.org. MyHealth Info help is available Monday through Friday 8 a.m. to 4 p.m.

For your security, your patient access code expires after 30 days and is no longer valid after the first time you use it. If you need a new patient access code, please contact Health Information Services at 866-465-9005.

MyHealth Info is a secure Internet site, which means your information is protected and always safe. MyHealth Info access is permitted only to authorized users that have been verified through an activation process. Members have a unique username and password that is known only to them.

Yes, Click on Shared Access and it will take you through the process of setting someone up.

If your child is between the ages of 0 - 12, complete the Parent/Guardian form (pdf) and submit it using the address or fax number on the form. Parents will only have access to their child's information on-line until the age of 13 due to federal and state privacy laws.

Yes, access is given to court appointed legal guardians. In order to have access granted, you will need to provide a copy of the court order that grants the legal guardian access to the patient’s medical record. Attach a copy of the court document to the Legal Custodian sign-up form (pdf) and return to the address on the form.